FAQ
Q1: Do you offer customization or OEM/ODM services?
A: Customization services are available. We support OEM/ODM partnerships.
Q2: Are your products certified?
A: Yes, we can provide FCC,LVD, CE, RoHS, and other certifications upon request.
Q3: Can you provide brochures?
A: We offer free e-brochures.
Q4: How can I get a quotation?
A: Please send your product requirements (including features, quantity, etc.) to our email address and include your email contact. We will provide a quotation as soon as possible and send it directly to your inbox.
Q5: Can I get a sample first? How long does it take?
A: Yes, the sample lead time is 1–10 days, depending on your requirements.
Q6: What’s the lead time for bulk orders?
A: Bulk orders usually take 15–30 days, may vary during peak season or special materials.depending on the order.
Q7: Do you accept long-term partnerships or distributor agreements?
A: Yes, we welcome long-term partnerships and offer special pricing and support.
Q8: Where is your factory located? Can we visit?
A: Our factory is located in Guangdong, China. You're welcome to visit anytime.
Q9: Do you provide a product manual or video?
A: Yes, PDF manuals and operation videos are available for each product.
Q10: Do you offer after-sales service?
A: Yes, we provide warranty support. If there's a quality issue, we offer returns or replacements.